Frequently Asked Questions

If you have any questions regarding our subscription plans and benefits, feel free to Support. Below are some frequently asked questions

Q: Can I get help on weekends or holidays?

A: Yes, as our customer, you can get the support you need 365 days a year. Even on Christmas Day or New Years Eve, you will never be stranded with a computer problem again.

Q: How long is the on-hold time?

A: Our goal is to deliver the support that you've imagined in the first place. We understand that your time is valuable so we guarantee NO WAITING ON-HOLD!

Q: Can I subscribe for my friend or family member?

A: Yes, our customers' PC support programs make excellent gifts for friends and loved ones.

Q: Do your partners support software problems?

A: Yes, unlike most technical support services, our partners support not only your hardware, but also your software, in order to keep you productive.

Q: When will my credit card be charged?

A: Your card is charged immediately upon submission of the credit card information.

Q: Are the subscription plans transferable?

A: You may transfer your subscription coverage from one PC to another if you've purchased a new PC. The subscription benefits are not transferable from one individual to another.

Q: Can I buy a subscription plan for a child?

A: Yes, there are no age requirements.

Keep your computer running like new with our wide range of available PC support services. Our experts are standing by.

Virus Diagnosis
Virus Removal
PC Tune-up
Login Protection
Email Account Setup